Maintaining good communication

When clients are spending a lot of money on their garden, and the designer has put a huge amount of work into the plan, there’s a great deal at stake for everyone involved. As a result, constructing the garden itself can be more straightforward than building and maintaining friendly and professional relationships between all parties.

We’re very good at it. As we’ve said, we understand what you’re trying to achieve, so we’ll never undermine or contradict you. Our long experience means we don’t have to be closely supervised, and it also means that when we do encounter a problem, we can suggest practical solutions.

Just as important is the way we interact with the garden owner. For most clients, creating a garden is a once in a lifetime experience. Which means they have no idea what’s involved in turning your plans into reality: the mess, the mud, the three ton digger parked outside the kitchen window. Usually, by the end of the first week they’re asking how much longer it’s going to take.

Helping them through the pain barrier is all about good communication. So as well as holding regular progress meetings, we go out of our way to update and reassure the garden owner on a daily basis.